Shipping Info

Ⅰ.Delivery Time

The total estimated time it takes to receive your order is shown below:
  • You place your order
  • (Processing time)
  • We ship your order
  • (Shipping time)
  • Delivery!
Total Estimated Delivery Time:The total delivery time is calculated from the time your order is placed until the time it is delivered to you. Total delivery time is broken down into processing time and shipping time.

Processing time: ①In stock: all products will be dispatched within 0-5 days.  ②Pre order: the replenishment will be completed in 0-20 days(We usually display the processing time of products above the "Pre order" button)and the delivery will be arranged for you as soon as possible. 

Shipping time: The time for your item(s) to travel from our warehouse to your destination.


Ⅱ.Shipping Methods

Recommended shipping methods are shown below:
Shipping method(s) Shipping time
Standard Shipping 7-15 business days
Expedited Shipping Service 5-10 business days
Express Mail Service 3-7 business days
*Express Mail Service may not available in some Asia and Africa countries.


Ⅲ.How to view my order shipping status?

1. By our email

After successfully paying and placing the order, you will receive a confirmation email, which will contain all the products you purchased this time; After the order is dispatched, you will receive another email, which will contain the shipping tracking information of your package. Please be sure to check your email information to prevent it from being thrown into the garbage bin.

Some orders may not be able to successfully display the order shipping information due to a short time. Please do not worry. This does not mean that your package has not been dispatched. Please wait patiently for a period of time and you will get the shipping information according to the shipping tracking information.


2. By our customer service team

If the above inquiry method cannot solve your questions, you can get help through the following contact information. We welcome your consultation at any time.

Contact information: service@lunaswish.com



Ⅳ.Shipping Incidents

If you have not received your item(s) for a long time, you are eligible for a full refund after we have conducted a postal investigation.

Full refunds are not available under the following circumstances:

1. Delays caused by the buyer providing incorrect or incomplete delivery information;

2. Delays in delivery caused by any force majeure incidents, such as natural disasters, bad weather, and war;

3. Any un-insured order that is lost or stolen;

4. Delivery delay caused by any other reason beyond control, such as public holidays and Customs issues.

Certainly, we also offer free and prepaid re-shipping services in the event of an shipping incident. But that all depends on the specific circumstances.

 

 

Ⅴ.Note 

1. The shipping time mentioned above refers to the estimated time of business days that the shipment will take after an order has been shipped.

2. Business days do not include Saturday/Sunday and any public holidays.

3. These estimates are based on normal circumstances and are not a guarantee of delivery times.

4. Shipments from all of our warehouses are delivery duty unpaid. Therefore, any and all customs or import duties are charged once the parcel reaches its destination country. If any, these charges must be paid by the customers. Customers take full liability for all return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes. Please note that according to customs regulations, We cannot declare purchased items as a gift or list an amount that lower than the actual product price.
Sunday,Monday,Tuesday,Wednesday,Thursday,Friday,Saturday
January,February,March,April,May,June,July,August,September,October,November,December
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