(collectively, the “Services”).
This Policy does not apply to information collected by third parties, even if the third-party websites can be accessed by a link from our websites. You should review the privacy policies of those third parties before providing information to them.
1.1 Personally Identifiable Information
Luna's Wish will only collect personally identifiable information (such as name, title, company name, address, telephone number, or e-mail address) that you voluntarily provide through the Services. Luna also requests and collects personal information from our customers at various site locations and instances, including, but not limited to, when you make a purchase, communicate with us via social media, write a product review, participate in events, contests, or promotions, contact our customer care team, post other customer-generated content to the Site, or otherwise engage with us through the Services. Your disclosure of such information to us is voluntary. However, if you do not wish to provide such information, we may not be able to provide some services to you.
1.2 Financial Information
1.3 Non-Personally Identifiable Information & Access and Usage Details
Luna's Wish also tracks information that is about you but does not personally identify you. Our host web server tracks and collects non-personally identifiable information about the visits to our Site through automatic tracking technology, including cookies, or bits of data that store small amounts of data about your visit to our Site on your computer. Cookies collect information about your website usage, including your equipment, browsing actions, and patterns. While IP addresses (the Internet address of a computer) are logged to track a user’s session, the user remains anonymous. We analyze this data for certain trends and statistics, such as which parts of our site users are visiting, how long they spend there, the visitors’ domain names and what states or countries those requests come from. We do not link your IP addresses to anything personally identifiable to you. We will collect general information (such as the type of browser you use and the files you request) to improve our Site and better meet your needs. By using our websites, you consent to allow us to place cookies on your mobile device or computer.
These are currently the primary ways in which we gather information; however, we may also collect data through other channels in the future. The types of personal information we may collect from you can vary according to the method through which it was attained.
Luna's Wish offers various products and services to our customers and also strives to meet the needs of our customers. To do this effectively, we must collect certain personal information. We will use the information we collect from you in order to provide the products and services you have ordered and requested. Additionally, we use your personal information for internal purposes such as tracking your order, analyzing your preferences, and noting trends and statistics. We also use your personal information to make you aware of new products and services we provide. The information we collect may be used for different purposes as we continue to expand our service offerings. If we make any material changes to the way we use your personally identifiable information, we will post that information with this Policy. Your continued use of the Services after the new Policy is posted indicates acceptance of our new Policy.
All personal information we collect from you requires your consent, for example, opening an account, purchase and delivery of products, special offers, etc. We may request your consent from time to time to take part in improved product performance or for marketing purposes that we think will be useful to you. However, unless you are informed otherwise, the personal information we hold is for establishing and managing our business and customer relationship with you.
By communicating with Luna, including by email and by completing online forms, you are giving your consent to the collection of what personal information you provide.
Occasionally we require organizations outside Luna's Wish to provide a service for purposes, which are necessary for us to conduct our business, functions and activities (for example advertising names of competition winners and delivering products). We take all steps to ensure these organizations deal with personal information according to this Policy.
You may have contact with us personally, by mail, over the Internet or other electronic medium. We take all reasonable steps to keep your personal information secure in a combination of secure computer storage, hard copy files, and other records and aim to protect the personal information we hold from misuse, loss, unauthorized access, modification or disclosure. The information we store electronically is protected with both server authentication and data encryption.
Although Luna's Wish uses industry standard BEST practices to protect your personal information, WE DO NOT REPRESENT, WARRANT, AND/OR GUARANTEE THAT PERSONAL INFORMATION WILL REMAIN SECURE. Unfortunately, the transmission of information, particularly the transmission of information via the Internet, is not and cannot be completely secure. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on our websites. Therefore, we cannot and do not guarantee, and you should not expect, that your personal information or private communications will always remain private and/or secure. In the event there is a breach of security as defined by applicable law, we will take all necessary measures to communicate these issues to you so that you can take steps to protect yourself.
Although Luna's Wish has implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure, the safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our websites, you are responsible for keeping this password confidential.
This will not impact our use of information provided to Luna's Wish as a result of product purchase, product service experience, or other transactions, in order to complete those transactions.
We use a third party payment processor and a third party shipping agent to ensure the payment and delivery of your purchased products. We may use other third parties for other services from time to time. These third parties have no authority to use your personal information for their own promotional purposes. These third parties will only have limited access to your personal information in order to help complete transactions. Luna's Wish does not share the personal information of its users with any unaffiliated third parties for their promotional purposes. Luna NEVER sells or rents your data, electronic or print, to any third party.
Because Luna's Wish considers the individual information we maintain to be confidential, our policy is to disclose no personal information to third parties (except as described above) unless release is required by law or is pertinent to judicial or government investigations or proceedings. We reserve the right to disclose personal information to our service providers, the government, law enforcement agencies, or other third parties under certain circumstances where a formal request has been made (such as in responding to a court order, subpoena, or judicial proceeding) as Luna, in our sole and absolute discretion, deems necessary and appropriate. Moreover, in the event of a sale, merger, or transfer of some or all of Luna’s assets, or dissolution or bankruptcy, your personal information may be transferred to an unaffiliated third party as part of or apart from other transferred assets or assets. Any transfer will then be governed by and be the responsibility of any purchaser of or successor to the transferred assets or assets. We shall notify you by a notice on the home page of any change in the information practices governing your personal information as a result of any transfer of assets or any asset change in ownership, and your choices in how your information is used.
You have the right to access the personal information you have provided to us. To exercise this access right, please submit a consumer request to us by emailing us at firstname.lastname@example.org. You may also submit requests for information at https://lunaswish.com/. If you require details of your personal information held by us, we will need to verify your identity before meeting your request, which we will process in a reasonable time. If you find that the information we hold about you is inaccurate or out of date then we will promptly correct it upon receipt of the changes from you (after verifying your identity).
Our Site and the other Services may contain links to other sites. We do not endorse or otherwise accept responsibility for the content or privacy policies of those sites. However, we encourage you to read the privacy policies of each website you visit prior to disclosing your personal information.
Any personal information or image content you voluntarily disclose online in a manner that other users can view (including, but not limited to: product reviews, comments, posts on social media pages, etc.) becomes publicly available, and can be read, collected, and used by other members of the Services to send you unsolicited messages. Your membership name, email, or other information may also be displayed when you post comments or upload images through the Services. Luna's Wish is not responsible for the personal information users select to disclose in these forums.
Our Services are intended for users who are 13 years of age and older. If you are under the age of 13, you are not permitted to submit any personal information through our Services. Our Services are not directed at children under 13, and we do not knowingly collect any personal information from children under 13. If you are under 13, do not use or provide any information on this website or through any of its features (or otherwise through the Services), register on the websites, make any purchases through the websites, use any of the interactive or public comment features of this websites, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. We will promptly delete any personal information from a person under the age of 13 should we discover that we have collected such information from a person under the age of 13 without verification of parental consent. If you believe we might have any information from or about a child under 13, please contact us at email@example.com. California residents under 13 may have additional rights.
By using this Site, you consent to the collection and use of information by Luna's Wish through the Services as indicated in this Policy. Luna reserves the right to modify this Policy at any time. If we make material changes to how we treat our users’ personal information, we will notify you through a notice on the homepage of the Site. The date this Policy was last revised is identified at the top of the page. You are responsible for periodically reviewing our Policy to check for any changes.