Returns & Refunds

Luna's Wish gladly accepts returns of unworn, unwashed, undamaged, or defective merchandise purchased online *within 30 days* of the purchase date.

If you are dissatisfied with your order, we can easily arrange a refund or an exchange for you, please contact us within 30 days of receiving the product to request a return or an exchange.


RETURN/EXCHANGE CONDITIONS


1. Items must be sent back within 30 days of the delivery date.

2. Items must be unworn, unwashed, and have original tags attached.

3. Clearance items and final sale items are not returnable or returnable for exchange only.

4. Free gifts are non-refundable or non-returnable.

 

HOW TO RETURN


1. Contact Customer Service with order information and a brief description of your reason, indicate if you would like a refund or would prefer an exchange. When requesting an exchange, please provide the style, size and color of the new item you wish to receive.

2. We will review your request and get back to you asap.

3. If your return request is approved, please be sure to indicate your name, address, order number and reason for the return on a separate piece of paper. Then put the paper inside your package along with the item(s) you are going to return and pack the item properly.

4. Send item(s) back to us through local post office. If you are in urgent need of handling the returned parcels, please contact our customer service and provide a tracking number for the returned parcels.

5. We will process your return within 5 business days after we receive your parcel.

*Note:

    • Please contact us if you want to return an item. Return without prior discussion and authorization will not be accepted.
    • Please do not send your return to the address on your package or the office address on the website. That is not our return address and will affect the processing of your return. The return address will be provided to you by mail after submitting the application
    • Please be sure to double-check your returns before. We are not responsible for the return of non-LunasWish products.
    • We are not responsible for shipping costs that may incur regarding the return of a product.
    • We reserve the right not to accept any return/exchange if the product shows signs of wear or has been used or altered from its original condition.

 

REFUND


In case of a return, your refund will be credited to the original payment method. Shipping costs will not be refunded by Luna's Wish in case of returns.

Once your package reaches us, please allow 5 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you at your own expense. When your return has been accepted, your refund will be issued and you will receive a confirmation email.If the refund is applied to your credit card, your credit card company may take up to 10 additional business days to post the refund to your account. If more than 10 business days have passed since we’ve approved your return, please contact us at service@lunaswish.com.

 

DAMAGES AND ISSUES


Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

EXCHANGE


After returning the original products to us, you can contact us to make a separate purchase for the new item. This ensures you get the item you want, as well as credit for any discounts used.

As soon as we receive your returned item, we refund the purchase amount to the original method of payment, such as the credit card used for the order. 

 

ITEM NOT RECEIVED


If your package is still lost or missing, you must contact us within 10 days of the expected delivery date of your order to file a claim.
Please be sure you check with neighbors, roommates, family members or anyone else who may have been home at the time the package was delivered.

Luna's Wish does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.

 

 

CONTACT US


If you have any other doubts or difficulties during the return process, please feel free to contact us by Service@lunaswish.com, we will be always online and welcome your consultation.

 

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