Re-dispatch Service - $15 USD

At Luna’s Wish, we understand that returns can be a hassle, both in terms of time and cost. That’s why we’re offering a convenient alternative with our Re-dispatch Service.

For a fee of just $15USD, you can skip the return process entirely and get a replacement item shipped directly to you. Here’s how it works:
1. Keep the Original Product: No need to send back the original item. You can keep it and handle it as you see fit.
2. Quick and Easy: Simply pay the $15USD fee, and we’ll take care of the rest. We’ll dispatch the new item to you at our expense.
3. Hassle-Free: Avoid the inconvenience and cost of return shipping. Enjoy the peace of mind that comes with knowing your new product is on its way without the wait.

How to Use:
1. Contact our Customer Service team with your order information and a brief description of your issue.
2. Request the Re-dispatch Service and make the $15USD payment.
3. Receive your new product quickly and hassle-free.

The re-dispatch service is also suitable for the following situations:
1. Due to the wrong address, the package was destroyed when it was not delivered normally;
2. The shipping information shows that the package has been delivered, but the package have not been received. Despite reaching out to the post office, there has been no resolution.